The FTC says it is also notifying 10 online review management service companies that avoiding the collection or publication of negative reviews violates the FTC Act, and the agency is releasing new guidelines on collecting and publishing customer reviews for online retailers and review platforms. "Deceptive review practices cheat consumers, undercut honest businesses, and pollute online commerce," Samuel Levine, director of the FTC's Bureau of Consumer Protection, said in a statement. The Fashion Nova complaint is the FTC's first involving a company's efforts to squash negative customer reviews. The FTC alleges Fashion Nova blocked hundreds of thousands of lower-starred, negative reviews between late 2015 and November 2019. The fast-fashion online retailer misrepresented that product reviews on its website reflected the views of all customers who submitted reviews, according to FTC allegations, when in fact, Fashion Nova used a third-party online product review management interface to suppress reviews with ratings lower than four stars out of five. I have a problem with my order Check gift card balance Start a return. Your order number is on your order confirmation email. The company will also be prohibited from suppressing customer reviews of its products. Login here to view your order status automatically. Plus, our cash back offers pay you to shop Activate a cash back offer, shop, check out, and well pay you back a percentage of what you spent. We feature up-to-date coupon codes, free shipping offers, sales and promo codes for thousands of stores and restaurants. Please be sure you check with neighbors, roommates, family members or anyone else who may have been home at the time the package was delivered. Los Angeles-based Fashion Nova will pay $4.2 million to settle the FTC allegations that the company blocked negative reviews of its products from being posted to its website. RetailMeNot offers several ways for shoppers to save while shopping. If your package is still lost or missing, you must contact us within 10 days of the expected delivery date of your order to file a claim. LOS ANGELES (CBSLA) - Fashion Nova CEO Richard Saghian will pay a fortune as the winning bidder for "The One," a Bel Air megamansion famous for its decadent amenities and checkered history, but his online fashion empire will also have to pay millions to the Federal Trade Commission in a settlement announced recently.
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